Refund Policy
Last updated August 2026
Written to match how refunds are actually handled. Not legal advice — have it reviewed before relying on it commercially.
The short version
If the product does not do what we said it does, we refund you. If you have already sent your invitation out to guests, we generally cannot.
When we refund
- The card does not work as described and we cannot fix it
- You were charged twice for the same thing
- You bought by mistake and have not yet shared your link with anyone
When we usually cannot
- You have already shared the link with guests — the product has been used
- Your event was cancelled or postponed — we understand, but the work is delivered. Talk to us; we would rather extend your access than leave you with nothing.
- You changed your mind about the design after customizing it. Every design is a working demo before purchase, so you can see exactly what you are buying.
How to ask
Open your card, go to Settings → Plan & billing and use the refund request form, or email us. Tell us what went wrong.
A person reads every request. Refunds are not automatic, and we reply within 2 working days.
Timing
Approved refunds go back to the original payment method. How long it takes to appear depends on your bank or provider — usually 5 to 10 working days.