Refund Policy
Last updated October 2026
The short version
We do not give refunds if you change your mind or simply no longer want the card. Every design can be tried with your own names before you pay, so you see exactly what you are buying. A digital invitation is delivered the moment your payment is confirmed.
We refund only for these reasons
- The card does not work as described, and we cannot fix it. Tell us what is wrong; if we cannot put it right, we refund you in full, whenever you tell us.
- You were charged twice for the same card. The extra payment is sent back in full.
Bought the wrong design?
We do not refund it — we switch it. Tell us which design you meant to buy and we move your card to it for you. If the design you want costs the same or less, the switch is free (the difference is not refunded); if it costs more, you pay only the difference.
We do not refund when
- You changed your mind, or no longer want the card
- You bought the wrong design — we switch it instead (see above)
- You bought by mistake, or chose the wrong plan
- You changed your mind about the design after customizing it
- You have already shared the link with guests
- Your event was cancelled or postponed — we understand, but the work is delivered. Talk to us; we would rather extend your access than leave you with nothing.
How to ask
Open your card, go to Settings → Plan & billing and use the refund request form, or email us. Tell us what went wrong.
A person reads every request. Refunds are not automatic, and we reply within 2 working days.
Timing
Every payment is a bank transfer, so an approved refund is a bank transfer back to the account the payment came from. How long it takes to arrive depends on the banks involved; an international transfer takes longer than one inside Pakistan.